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 oceanuscoast@gmail.com

FAQ

  • Do your do exchanges?

No, we do not do exchanges. If you would like to exchange your purchase for another, please return your original product. Then, purchase your desired new product.

  • My billing address is wrong. Are you able to change it?

Unfortunately, we are not able to change the billing address. Your order will not be affected as long as payment goes through. To change the billing address, please contact your payment provider.

  • Do you ship to P.O Boxes?

Yes, but we recommend not using a P.O Box for big/larger orders.

  • I placed an order with the wrong shipping address. Can I change it?

If you made an error while placing your order like putting in the wrong shipping address, please get in touch with us as soon as possible. The sooner you contact us, the faster we can make any changes. Most of our orders are shipped out next day, so it is crucial that we make any changes before shipping out.

  • How long does it take to process and ship orders?

   At Oceanus Coast, our goal is to offer you the best shipping, with little to no issues, no matter where you live. For processing orders, you can expect your order to take roughly 3-5 business days to process once the order is placed. Processing time may differ around holidays. Once your order is processed, your order will be shipped out with a designated delivery carrier (UPS/USPS).

Currently, orders are usually shipped out next day. This may differ around holidays.

  • What wrist sizes do your bracelets fit?

All of our bracelets are adjustable and fits most adult average wrist sizes. Our 550 paracord bracelets are adjustable for wrist sizes approximately 4.5 to 9 inches. Our 95 paracord bracelets are adjustable for wrist sizes approximately 5 to 10.5 inches.

  • Do you offer custom orders?

Unfortunately, we do not offer custom orders at this time.

  • Do you ship internationally?

Unfortunately, we currently only ship to the United States.

  • Do I need to care for my bracelet?
We recommend that you at least clean your paracord bracelet every once and while, just to remove any dirt from day to day wear.
To care/clean your bracelet:
  1. You can use baking soda. Baking soda will not only provide a great cleaning of your paracord bracelet, but it also will help remove grease and hard to remove stains.
  2. You can use dish soap. The same soap used for washing the dishes can work just as well on cleaning your paracord bracelet.
  3. You can clean it while in the shower. Simply clean your paracord bracelet while cleaning yourself with providing a deep scrub cleaning to the bracelet.

Do not:

  1. Use high temperatures. The paracord we use to make our bracelets are made with Nylon, a material that is sensitive to high temperatures, meaning don't throw your bracelet in boiling hot water.
  2. Use bleach and/or strong chemicals. Bleach and other strong chemicals can affect the color, durability, and possibly unravel your bracelet. Just like these chemicals can harm your clothes, assume the same goes for your bracelet.
  3. Use the washing machine and dryer. Although using your washing machine won't necessarily ruin your paracord bracelet, the dryer could cause damage. We suggest using the sun instead.
  • Are you looking for Ambassadors?
We are still a fairly small, just starting out company and currently are not looking for ambassadors at this time.
If or when we are ready to start an ambassador program and would like to be an ambassador, send us an email and we will keep you in mind for when that time comes. (You email address will not be shared with any services or companies and we will not send any marketing emails. If you would like to receive promotional emails, please sign up for our newsletter).
  • What should I do if I want to make a return?

You can return any of the items you ordered for any reason within 30 days of your purchase. If you would like to return your product, please review our return policy.

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